Medicare signup: Protect yourself

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Things to expect from SHINE

During the Annual Election Period, which runs through December 7, Medicare beneficiaries have the opportunity to make changes to their Medicare Prescription Drug or Advantage plans. The Florida Department of Elder Affairs’ SHINE (Serving Health Insurance Needs of Elders) program is available to provide free help for Florida Medicare beneficiaries as they carefully evaluate their health care options.
The open enrollment period is a sensitive time for beneficiaries as several pieces of personal information are needed to compare and enroll in plans. SHINE counselors provide free, unbiased, and confidential insurance counseling and community education regarding Medicare options and prescription drug assistance for elders, their family and caregivers.
Seven Things to Remember About SHINE:
SHINE does not sell anything.
SHINE does not employ insurance agents as volunteers or staff.
SHINE volunteers and staff receive a federal background check.
SHINE will not make an enrollment or other decision for you.
SHINE does not threaten or pressure individuals.
SHINE will not offer to come to your home.
SHINE does not make unsolicited phone calls.
While the state’s SHINE Program is a trusted community source, there are some organizations and individuals who should not be granted access to personal information. If you suspect the program or individual asking for your information is not legitimate, do not give them your information and report the incident to the Senior Medicare Patrol project at 1-866-357-6677.
Beneficiaries should be careful not to give personal information to anyone showing up at their home uninvited or making unsolicited phone calls in order to sell Medicare-related products or services. Beneficiaries who believe they are a victim of fraud or identity theft should call Senior Medicare Patrol project at 1-866-357-6677.
To receive help from SHINE to review and enroll in a plan, individuals may visit designated SHINE counseling sites, attend enrollment events in local communities, or contact SHINE’s trained volunteer counselors at 1-800-96-ELDER (1-800-963-5337). For a listing of SHINE counseling sites and enrollment events, visit www.FloridaSHINE.org.